Return Policy
Important Notice
Currently, returns are only accepted for U.S. orders. We are unable to process returns for international orders at this time.
Eligibility for Returns
Aura accepts returns of unworn, unwashed items with original tags and packaging intact.
We do not accept exchanges at this time.
Return requests must be initiated within 7 days of receiving your order (based on delivery tracking) and shipped back within 7 days of approval to qualify for a refund.
Orders that do not meet these conditions may incur a 20% restocking fee or be declined.
Return Shipping & Refunds
- Shipping fees are non-refundable.
- Return shipping is the customer’s responsibility unless the item arrived damaged or there was a shipping error.
- Once we receive your return, please allow 5–7 business days for processing.
- You’ll receive an email confirmation once your refund has been completed.
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and non-returnable:
- Intimates & Lingerie
- Bodysuits
- Swimwear
- Jewelry
- Beauty Products